Eradicate the Turnover Virus - "The Service-Profit Chain," (Harvard Business Review, Hesket, et al.) has shown the direct linkage between executive leadership and employee satisfaction, loyalty, and productivity. What personal actions are executives taking to positively impact this chain to build an emotional climate that increases employee's satisfaction, loyalty and retention? more...

A Seamless Transition: Improving the CEO Succession Process - The emotionally charged issue of leadership transition can throw the corporate board, CEO, his successor and upper management ranks into absolute turmoil. When succession plans include educating all of the parties involved on how to handle their emotional tension during the transition, the result is a win-win situation. more...

The Missing Piece to the Leadership Puzzle - What key skills and abilities separate outstanding leaders from mediocre ones? What distinguishes star performers from good ones is how they handle the emotionally charged situations that they face each day. Developing Emotional Intelligence is critical for business leaders who want to succeed in the 21st Century. more...

Getting to the Heart of Performance - Review a simple model showing the factors that executives, managers and knowledge workers must consider/change to improve people's performance in organizations. Learn about these factors and the critical role emotions and Emotional Intelligence play. more...