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EMOTIONAL INTELLIGENCE TRAINING
ORGANIZATION-WIDE INTERVENTION
When the Emotional Intelligence training program is provided to individuals, intact teams, groups, departments and the entire organization, it offers a significant, sustainable impact on the organization culture and business objectives. Research reveals that employee commitment drives customer commitment, which in turn drives revenue and business success. Commitment, peak performance and organizational health happen when the individual is internally self-managed and when leaders encourage engagement, learning and performance. Resilience and emotional competence create the foundation for that success.
The program is designed to be rolled out in phases using external trainers and/or certified internal trainers. Ongoing support through executive and internal trainer coaching and reinforcement sessions ensure sustained capability.
Key Benefits/Metrics
As the individual attains enhanced skills, benefits accrue to the individual, the team and the organization:
Personal
- Reduced stress
- Improved performance
- Better decisions
- Quality family time
Team
- Increased team efficiency
- Deadlines met
- Enhanced team-to-team coordination
- Better communication
- Less conflict
- Increased appreciation
Organization
- Increased employee commitment
- Increased trust/loyalty
- Higher retention
- On-time implementation of initiatives/programs
Process
- Half-day group overview
- Pre and post normed and validated survey instrument to measure changes in productivity, job satisfaction, communication effectiveness, and more
- Personal goal-setting - identify desired improvements in EI competencies, critical issues, etc.
- Confidential goal-setting interview - establish a basis from which to track progress
- Workshop - one to two-day interactive group developmental (teaching/learning) sessions
- Interactive software (optional)
- Confidential coaching sessions - aligned with skill level targets to enable maximum learning, troubleshoot difficulties, celebrate progress and stay on course.
- Impact interviews - determine the impact the program has had on the individual, the team/group and the organization
- Final report and presentation
Materials
- Overview materials
- Survey instrument (optional)
- Personal Goal-Setting Packet
- Participant Guidebook
- emWave® PC Stress Relief System software or emWave Personal Stress Reliever® handheld feedback tool (optional)
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