EMOTIONAL INTELLIGENCE WORKPLACE TRAINING
ORGANIZATION-WIDE INTERVENTION
When the Emotional Intelligence training program is provided to individuals, intact teams, groups, departments and the entire organization, it offers a significant, sustainable impact on the organization culture and business objectives. Research reveals that employee commitment drives customer commitment, which in turn drives revenue and business success. Commitment, peak performance and organizational health happen when the individual is internally self-managed and when leaders encourage engagement, learning and performance. Resilience and emotional competence create the foundation for that success.
The program is designed to be rolled out in phases using external trainers and/or certified internal trainers. Ongoing support through executive and internal trainer coaching and reinforcement sessions ensure sustained capability.
Key Benefits/Metrics
As the individual attains enhanced skills, benefits accrue to the individual, the team and the organization:
Personal
- Reduced stress
- Improved performance
- Better decisions
- Quality family time
Team
- Increased team efficiency
- Deadlines met
- Enhanced team-to-team coordination
- Better communication
- Less conflict
- Increased appreciation
Organization
- Increased employee commitment
- Increased trust/loyalty
- Higher retention
- On-time implementation of initiatives/programs
Process
- Meet with the sponsor to identify business objectives for the program, executive sponsor, and general time frame.
- Gain champion's support and define his/her role; detail timing.
- Collect baseline business data
Implementation and Measurement
- Promote purpose, expectations and individual/business benefits of the program - explain activities and timing.
- Assess, train and coach executives on individual and team application.
- Solicit internal trainer candidates.
- Assess, train and coach other leaders and internal trainer candidates.
- Certify internal trainers and provide ongoing coaching and marketing support.
- Begin ongoing data collection and reporting/promoting.
- Initiate ongoing assessment, training, coaching of managers and staff.
- Report individual, team and business objective impact of program.
- Annually, plan, implement, and measure.
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