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GOVERNMENT RESULTS
Large Government Organization - A Case Study Report - 2002
In late 2001, for the first time in their history, a large government organization faced
significant reduced volumes in their plants. In all likelihood, this meant they would have
to downsize - another historical first for the organization. They had recently entered into a
contract with their major competitor to provide service in a critical product area. However, the
competitor was not delivering timely service. Additionally, the six unions and management
associations the organization dealt with were a constant source of daily battles. As a government
agency, the organization is significantly under-funded for the service they provide, creating
tremendous pressure to reduce costs. And since the tragedy of September 11, the organization has
faced life-threatening bio-terrorism issues.
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Summary of Measured Results for Three Programs in a Large Government Organization
The Enhancing Personal Effectiveness (EPE) Program is a multi-contact program
designed to provide specific techniques people can use to enhance their existing Emotional
Intelligence skills. The program supports participants in the application of those techniques back
on the job and in their personal lives. For this client, the five main purposes for implementing
the EPE Program include...
- Equip participants with techniques and skills to manage the increasing stress and pressure of their jobs.
- Improve the participants' physical, mental, and emotional health through use of the techniques.
- Improve the leadership capabilities of the participants.
- Enable participants to become more effective role models for their direct reports and all the people under their care.
- Improve the way the participants work together in their teams.
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Enhancing Personal Effectiveness Program Results - Large Government
Based on results obtained in other regions for a large Government organization,
Byron Stock & Associates was asked to facilitate the Enhancing Personal Effectiveness
(EPE) Program for a group of 25 participants in the North Central region in the first quarter of
2003. As with the other multi-contact EPE programs, this program included a pre-program group
presentation, pre and post program surveys, pre-program interviews, developmental and Team EI
sessions, post-program coaching sessions, impact interviews, and a final report.
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United States Government Agency Results
Over one hundred twenty leaders and Managers in a large U.S. government organization have gone
through the Developing Emotional Intelligence Skills training (including the Inner Quality
Management® technology) in a program launched in March of 1997. Results of an eight-month
follow-up survey show dramatic increases in key aspects of personal effectiveness.
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