RESULTS OF EMOTIONAL INTELLIGENCE TRAINING

Impact on the Bottom Line (ROI)
Summary of Programs

Productivity Improvements
The program was shown to increase productivity of the group trained by an average of approximately 32% over the twelve weeks of the training and coaching. This translates into $264,259 added value to the client based on participants' salaries. The return on investment ratio of the value to the cost of the program was 5.5 : 1 (ROI). In addition, significant improvement occurred in all four of the personal and organizational quality constructs:

• Personal Effectiveness
• Positive Emotional Affect
• Physical Symptoms of Stress
• Negative Emotional Affect

These results suggest that the techniques provided in this program were effective in reducing the most fundamental source of participants' stress by giving them greater ability to manage and transform stress-producing perceptions and negative, emotional reactive patterns. Reducing stress allowed participants to dramatically improve their productivity, performance, interactions with others, and their own health.

Forty (40) Executives participated in the program. Each executive had responsibility for 1000 to 5000 employees and represented his/her organization in five mid-western states. Level 4 results revealed that the executives were ...

• getting more work done themselves
• creating an environment were their staff and others feel free to talk and suggest ideas for improving the operation
• usng the techniques to develop their staff
• being positive role models in difficult situations
• using the techniques to encourage creativity and out-of-the-box thinking
• retaining their staff and their staff's staff better and developing loyalty
• using the techniques to solve performance problems of their people

An example: One executive told us that because of the change his/her staff saw in the executive, the staff was more willing to approach the executive with an idea for improvement. Their idea was implemented and is currently saving that location the equivalent of 10 people per year! Conservatively, if you translate this into dollars, the impact is at least a $300,000 savings.

Some participant comments reflecting the benefits of the program more...

"...I have seen 40% to 50% improvements in my three goal areas..."

"...I am more productive (30%-40%) because I'm not spending energy and time venting, feeling frustrated, feeling anxious. ...The 40%-50% reduction in stress/worry is having a big impact on my health. My blood pressure is now stabilized in the 70's to low 80's. There used to be days when it would peek into the 90's..."

An internal Employee Commitment Survey was administered one year following the training. The trained group's average score was up 10 points from the previous year, well above the average score of an untrained group. Additionally, the trained team scored significantly higher than the overall corporate average on statements targeting areas such as teamwork, empowerment, innovation, personal commitment, etc. These results lead to the conclusion that there are immediate, sustaining, and long-term benefits that accrue to the individual and to the company when individuals learn and practice techniques designed to enhance their Emotional Intelligence skills. Additionally, individual team leaders who develop and use Emotional Intelligence skills become better, more effective leaders who can create high performing teams.

Level 4 results revealed that participants were ...

• improving productivity (16 participants reported a 10% to 50% improvement in personal productivity; one participant reported the program contributed to improving overall ranking).
• involving their staff in solving problems.
• saving time (reduced a process from 2 - 4 hours down to 1 hour).
• increasing effectiveness.
• increasing efficiency.
• using the techniques to encourage creativity and out-of-the-box thinking.
• creating an environment where staff and others feel free to make suggestions.
• getting more cooperation from people.
• improving their health.

Level 4 results revealed that participants were ...

• working cross-boundary to help another departments, resulting in that department no longer being late in clearance times (they are now early).
• in some cases, improving proficiency scores, due in part to the program.
• improving ratings and becoming a primary contender for the highest national ratings.
• prioritizing to meet deadlines.
• changing long-term negative, non-productive relationships into positive, cooperative, productive relationships.
• handling multiple projects effectively.
• facing difficult situations and challenges as opposed to avoiding them.
• being more willing to speak up and provide input/ideas.
• getting more work done themselves.
• creating an environment were staff and others feel free to make suggestions.
• using the techniques to encourage creativity and out-of-the-box thinking.
• sharing resources between areas/shifts.
• using the techniques to solve performance problems of their people.
• making more effective (efficient + caring) decisions.
• changing people's attitude for the better.
• improving union relationships.
• getting more cooperation from people.
• improving their health.

Level 4 results revealed that the executives were ...

• changing long-term negative, non-productive relationships into positive, cooperative, productive relationships.
• resolving conflict more quickly and efficiently.
• handling multiple projects effectively.
• getting more work done themselves.
• prioritizing to meet deadlines.
• experiencing less anxiety when faced with challenging tasks.
• achieving a greater comfort level in conversation with superiors.
• building stronger relationships with their departments and other departments.
• experiencing greater motivation on the job.
• feeling more energized to get through their day.
• facing difficult situations and challenges as opposed to avoiding them.
• transforming frustrating situations into productive opportunities.
• achieving key milestones both professionally and personally.
• using the techniques to solve performance problems of their people.
• making more effective (efficient + caring), intuitive decisions.
• changing their own and other people's attitude for the better.
• getting more cooperation from people.
• improving their health.

Impact interview statements show that participants are positively impacting the following areas...

• Influencing others
• Productivity
• Communication
• Relationships
• Problem-solving
• Decision making
• Meeting effectiveness
• Project planning
• Initiative
• Team climate
• Taking responsibility
• Health (sleep, headaches)
• Creativity
• Deliverables
• Prioritizing

Level 4 results revealed that participants were ...

• changing long-term negative, non-productive relationships into positive, cooperative, productive relationships.
• resolving conflict more quickly and efficiently.
• handling multiple projects effectively.
• getting more work done themselves.
• prioritizing to meet deadlines.
• experiencing less anxiety when faced with challenging tasks.
• achieving a greater comfort level in conversation with superiors.
• building stronger relationships with their departments and other departments.
• experiencing greater motivation on the job.
• feeling more energized to get through their day.
• facing difficult situations and challenges as opposed to avoiding them.
• transforming frustrating situations into productive opportunities.
• achieving key milestones both professionally and personally.
• using the techniques to solve performance problems of their people.
• making more effective (efficient + caring), intuitive decisions.
• changing their own and other people's attitude for the better.
• getting more cooperation from people.
• improving their health.

Level 4 results revealed that participants were ...

• resolving conflict more quickly and efficiently.
• handling tasks more efficiently.
• getting more work done themselves.
• better prioritizing to meet deadlines.
• experiencing less anxiety when faced with a challenging task.
• achieving a greater comfort level in conversation with superiors.
• building stronger relationships through appreciation and gratitude.
• experiencing greater motivation on the job.
• feeling more energized to get through their day.
• facing difficult situations and challenges as opposed to avoiding them.
• less frustrated by people and situations.
• achieving professional and personal key milestones.
• using the techniques to solve performance problems of their people.
• making more effective (efficient + caring) decisions.
• changing their own and other people's attitude for the better.
• getting more cooperation from people.
• improving their health.

Level 4 results revealed that participants were ...

• changing long-term negative, non-productive relationships into positive, cooperative, productive relationships.
• resolving conflict more quickly and efficiently.
• handling multiple projects effectively.
• securing business with new prospects.
• getting more work done themselves.
• maintaining full pricing in the face of competitive tactics.
• prioritizing to meet deadlines.
• experiencing less anxiety when faced with challenging tasks.
• achieving a greater comfort level in conversation with superiors.
• facing difficult situations and challenges with energy and confidence.
• transforming frustrating situations into productive opportunities.
• achieving key milestones both professionally and personally.
• using the techniques to solve performance problems of their people.
• changing their own and other people's attitude for the better.
• getting more cooperation from people.
• improving their health.
• making more effective (efficient + caring), intuitive decisions.

Level 4 results revealed that participants were ...

• changing negative relationships into positive, cooperative, productive relationships.
• resolving conflict constructively.
• getting more work done themselves.
• prioritizing to focus on the most important work.
• experiencing less anxiety when faced with challenging tasks.
• building stronger relationships with their departments.
• experiencing greater motivation on the job.
• feeling more energized to get through their day.
• facing difficult situations and challenges with energy and confidence.
• transforming frustrating situations into productive opportunities.
• using the techniques to solve problems of their people.
• making more effective (efficient + caring), intuitive decisions.
• changing their own and other people's attitude for the better.
• improving their health.

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