|
|
|
RESULTS
Personal & Business Benefits of
The Inner Quality Management® Programme
Oil Company - Long Term - Case Study 12
by Alan Watkins, M.D. and Chris Sawicki
of Hunter Kane Management
I would like to thank Dr. Alan Watkins and Chris Sawicki of Hunter Kane Resource Management for allowing me to share one of the case studies of their IQM program. They work mainly with executives in the European Economic Community.
Managing Transformation
Most world-class companies are in the grip of continuous change and transformation, and it seems that the pace of change is increasing. Some divisions are in a perpetual re-organisation cycle, some are facing problems of globalisation, while others are constantly trying to "catch-up" with a rapidly changing marketplace as well as keeping pace with the competition. This Oil Company's Logistics Division has been a prime example of this rapid change undergoing a very significant transformation over the last twelve months.
A decision was made by the management team to take a positive, proactive approach to the transformation process and run the Inner Quality Management® (IQM) programme to help deal with the turmoil, stress and conflict that inevitably arises at a time of significant change. The view was taken that a failure to deal with the turbulence would significantly reduce the chances of coming out the other side in any sort of healthy state.
The view that unless the division was equipped for change, their ability to provide high-quality service and be the dynamic, flexible, innovative group that would flourish in difficult economic circumstances would be lost. In short, the division would become a poor performer.
Scientific Background
There has been a substantial amount of scientific and organisational research demonstrating that the turbulence of change and transformation, the feelings of being overburdened, under-resourced, time-pressured or stressed prevent individuals and teams from performing well and prevents them from making a success of the transformation process.
Personal Data
|
Business Data
|
|
|
Stress Sypmtoms
Positive Effects
The Benefits of Inner Quality Management
The benefits of the IQM program seen at 6 weeks and 6 months were entirely in keeping with larger organisational case studies involving over 400 attendees (see case study 9), and 120 attendees respectively (see case study 11). In addition, the data clearly demonstrated that the benefits of the IQM programme were sustained at 12 months. The management team reported that this programme played a significant part in helping the division through the transformation successfully.
The manager of the Logistics business said,
"I have noticed a real reduction in individual stress levels of those working within the department. This of course can only help in achieving the higher levels of performance required in our newly structured organisation."
Download this document
|
 |
 |
 |
|
|
