"These techniques do work if you take the time to use them. When we began this program, some people said, 'This can't work. It looks too good to be true. Even a 5% improvement would be impossible.' But as I have just described to you, I have seen 40% to 50% improvements in my three goal areas. Others may say, 'That's really too good to be true.' But it is true. When every day I go into a workplace that is very negative, I now don't dread it. I enjoy it. The situation hasn't changed, but I have. I now have tools to make choices about how I feel - how I react."

"...By using these techniques, I don't react to them (stressful events). Even though I still work long hours, I don't come home frustrated as I was. I really was in bad shape. So although the situation remains the same, I have changed. I am more productive (30%-40%) because I'm not spending energy and time venting, feeling frustrated, feeling anxious. I tend to see more positives in the person who bugged me. ...This 40%-50% reduction in stress/worry is having a big impact on my health. My blood pressure is now stabilized in the 70's to low 80's. There used to be days when it would peek into the 90's. I am able to sleep soundly with no sleeping medication. I used to take it 1 or 2 times a week. I used to have severe headaches as well and take pain medication for that. Not anymore."

"My fuse has gotten a lot longer. I don't get as angry. I used to go home and be anxious and re-hash the reasons why people did what they did. Now there's a 180 degree turn around. I look at things from the perspective, 'That things will work out.' Daily closure comes easier. I'm not constantly redoing the day's activities. I don't have a thousand bookmarks open. That used to drain my energy."

"In 80% of my interactions, I am concentrating on listening to what is being shared with me. That is why I am getting the impression that people really try. It's the 'feeling' part of listening - trying to put myself in other people's shoes and really appreciate and understand what they are feeling. That is what this program is all about: understanding people's humanness. I am listening not only with my ears, but also with my intuition, my gut, and learning to trust. That makes me more effective in all my interactions."

"A manager called me. S/he was stressed out. By listening, I understood the person's need to vent, so I created an atmosphere for him/her to vent. Then I did some things to help the person calm down. Next I'll be doing some things to assist those who work for this person to understand him/her and his/her issues better."

"(One of the) techniques is my biggest use in answering emails. It keeps me from responding too quickly with a knee-jerk response."

"Monday mornings I used to be very nervous about all that had to get done. Now I hand over things to my people to do the work. Monday mornings are not devastating. I'm on a path to success. Before I was always anxious. Now my folks take care of me. A tremendous anxiety has been lifted off of me."

"I'm becoming more willing to spend time and listen to (my staff). It is enabling me to have a much better working relationship with people. They are more willing to do something in the future/ ...I feel much more effective that I did 3 months ago."

"I have a lower stress level. I'm not tired at home. I'm able to work harder. My productivity has improved at least minimally 10%. I work 10 hours, not 12 hours and am getting a lot more done."

"(The technique) helps me be more organized, more systematic. It provides additional consciousness. I feel more comfortable. My schedule is more locked in without reminder notes, so my energy is focused. I have no wasted time. I focus my energy on the task at hand."

"My staff members come by and check to see if it is a good time to come in and sit down and talk. They didn't do that before. I think it is because I am open and listening better."